Policy approval required. Confirm the applicable terms for each service before accepting connected bookings.
Customer cancellations
Publish how customers submit a cancellation, when it takes effect, which deadlines apply, whether rules differ by private tour, shared tour, or transfer, and how any retained amount or refund is calculated.
Changes by the operator
Publish the approved approach when weather, access, road conditions, safety considerations, supplier changes, or other circumstances affect timing, route, departure, or operation. Avoid absolute promises.
Refund timing and method
State eligibility, processing method, expected timing, currency handling, and any non-refundable third-party cost only after these facts have been approved.
Customer action required
Supply service-specific cancellation deadlines, change rules, no-show treatment, refund conditions, weather-related handling, and an approved contact channel.